Terms & Conditions

When ordering certain animal medicines you will need to complete our online form that can be found on the top of the pages where you order these products from. The questions we ask are required by the Veterinary Medicines Directorate and are a legal requirement, without this information we are unable to process your order. We appreciate your patience and co-operation in this matter.

Legal Categories
POM-V: Only a vet can prescribe a product with this category

POM-VPS: A product with this license category can be purchased from Hoof & Hound Pet Supplies and must be prescribed by a registered suitably qualified person (SQP) or vet.

NFA-VPS: A product with this license category can be purchased from Hoof & Hound Pet Supplies and must be prescribed by a registered suitably qualified person or vet.

AVM-GSL: A product with this license category can be sold by any retailer and there are no restrictions on its sale

Product use

Products sold on this site are only to be used for the species of animal indicated on the pack. If you require a product to be used off label then you should seek advice from your vet.

Terms and Conditions

By accessing the content of www.hoofandhound.co.uk (“Website”) you agree to be bound by the terms and conditions set out herein. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Hoof & Hound Pet Supplies Website and leave immediately.

Placing your order
when you order from Hoof & Hound Pet Supplies your parcel is normally posted next working day by first class royal mail signed for post, heavier parcels are delivered by Parcel Force 24, you should receive your parcel within 2-4 working days but please allow up to 28 days for special orders or items that are out of stock. If any of your items are out of stock you will be contacted and offered and alternative product or you will be giving the option to cancel. If you are happy with the alternative product the parcel will be posted as normal, if however you wish to wait for your original item then your goods will be placed on a back order and the whole parcel will be sent as soon as the item comes into stock, please allow up to 28 days for this option.

Cancellations
You may cancel your order within 7 day of receipt of goods and return the items to us unopened. You will pay all return P&P costs.

Returns
All returns to Hoof & Hound Pet Supplies should be made within 7 days of receipt of goods and must be returned in its original packaging and condition. If any tamper proof lids or sills have been broken then a refund will not be given. Proof of return post must be obtained, you are responsible for the return postage costs unless the item was damaged or a mistake has been made with your order.

Errors
Any items that have been ordered in error can be returned unopened within 7 days of receipt to:

You will need to pay all P&P costs, Hoof & Hound Pet Supplies will then offer an exchange product or a re-fund for the item excluding any P&P costs. If you receive an item in error and this was a mistake made by Hoof & Hound Pet Supplies please return the item to us unopened within 7 days of receipt and we will then exchange the item and pay all P&P costs. Proof of return post must be obtained.

Secure online payments
Hoof & Hound Pet Supplies use a secure payment processor to process all online payments, this is a secure service and you can be confident that your personal details are not seen by others.

Hoof & Hound Pet Supplies never share your information with third parties or other companies. Hoof & Hound Pet Supplies have no access to your credit card details and the only information we see is your name and address these details are only ever used for posting your product to you.

Customer service
If you would like to speak to us you can phone on: 0845 3377009 (local rate number)
Monday to Friday 10.00am to 4pm
Saturday 10.00am to 4pm
Sunday Closed
or email us at sales@hoofandhound.co.uk