Terms and Conditions

Placing your order
when you order from Hoof & Hound Pet Supplies Ltd your parcel is normally posted next working day by our courier service, you should receive your parcel within 2-4 working days but please allow up to 28 days for special orders or items that are out of stock.   If any of your items are out of stock you will be contacted and offered and alternative product or you will be giving the option to cancel.  If you are happy with the alternative product the parcel will be posted as normal, if however you wish to wait for your original item then your goods will be placed on a back order and the whole parcel will be sent as soon as the item comes into stock, please allow up to 28 days for this option.

Cancellations
You may cancel your order within 14 days of receipt of goods and return the items to us in the original un-damaged packing materials, You will pay all return P&P costs.

Returns
All returns to Hoof & Hound Pet Supplies Ltd should be made within 14 days of receipt of goods and must be returned in its original packaging and condition.  If any tamper proof lids or sills have been broken then a refund will not be given.  Proof of return post must be obtained, you are responsible for the return postage costs unless the item was damaged (please provide pictures of any damage) or a mistake has been made with your order.

To return an item to us:
If you wish to return an item, please inform us by calling our local rate number on: 0845 3377009.

Please package the parcel securely and send it to the address below, enclosing your details and the reason for the return (we recommend that you use a recorded-delivery service for item returns).

Alternatively we can arrange for the item/s to be collected via our own courier service the charge for this is £7.95 per 25kg parcel.  You are advised to retain the original packaging in the event of you returning an order.

Hoof and Hound Pet Supplies reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods that are returned to us in an unsalable condition.

Hoof and Hound Pet Supplies shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.

Damaged items:
Items that are deemed faulty may be returned if necessary. We will require proof of damages via photo. Please call us on 0845 3377009 for further information.

Errors
Any items that have been ordered in error can be returned unopened within 14 days of receipt to:

Hoof & Hound Pet Supplies, Unit 3, Sarisbury Building, 172 Bridge Road, Sarisbury Green, SO31 7EH

You will need to pay all P&P costs, Hoof & Hound Pet Supplies Ltd will then offer an exchange product or a re-fund for the item excluding any P&P costs.  If you receive an item in error and this was a mistake made by Hoof & Hound Pet Supplies please return the item to us unopened within 14 days of receipt and we will then exchange the item and pay all P&P costs.  Proof of return post must be obtained.

Secure online payments
Hoof & Hound Pet Supplies use a secure payment processor to process all online payments, this is a secure service and you can be confident that your personal details are not seen by others. 

Hoof & Hound Pet Supplies never share your information with third parties or other companies. Hoof and Hound Pet Supplies Ltd have no access to your credit card details and the only information we see is your name and address these details are only ever used for posting your product to you.

Customer service
If you would like to speak to us you can phone on: 0845 3377009 (local rate number)
Monday to Friday 10.00am to 4.00pm
Saturday Closed
Sunday Closed
or email us at sales@hoofandhound.co.uk