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Terms & ConditionsImportant information please read before ordering any products from this site.When
ordering certain animal medicines you will need to complete the POM-VPS form that can be found on the top of the pages where these you order these products from. The questions we ask are set by the Veterinary Medicines Directorate and are a legal requirement, without this information we are unable to process your order. We appreciate your patience and co-operation in this matter.
Legal Categories POM-V: Only your vet can prescribe a product with this category POM-VPS: A product with this license category can be purchased from Hoof & Hound and must be prescribed by a registered qualified person or vet.
Product use Products
sold on this site are only to be used for the species of animal
indicated on the pack. If you require a product to be used off label
then you should seek advice from your vet.
Placing your orderTerms and Conditions By accessing the content of www.hoofandhound.co.uk (“Website”) you agree to be bound by the terms and conditions set out herein. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Hoof & Hound Pet Supplies Website and leave immediately. when you order from Hoof & Hound Pet Supplies your parcel is normally posted next working day by first class royal mail, heavier parcels are delivered by Parcel Force 24, you should receive your parcel within 2-4 working days but please allow up to 28 days for special orders or items that are out of stock. If any of your items are out of stock you will be contacted and offered and alternative product or you will be giving the option to cancel. If you are happy with the alternative product the parcel will be posted as normal, if however you wish to wait for your original item then your goods will be placed on a back order and the whole parcel will be sent as soon as the item comes into stock, please allow up to 28 days for this option. Cancellations You may cancel your order within 7 day of receipt of goods and return the items to us unopened. You will pay all P&P costs, there will be an admin charge of £2.50 to cover our expenses. Returns All returns to Hoof & Hound Pet Supplies should be made within 7 days of receipt of goods and must be returned in its original packaging and condition. If any tamper proof lids or sills have been broken then a refund will not be given. Proof of return post must be obtained, you are responsible for the return postage costs unless the item was damaged or a mistake has been made with your order. Errors Any items that have been ordered in error can be returned unopened within 7 days of receipt to: Hoof & Hound Pet Supplies, Hollygrove Farm Shop, Upper Northam Drive, Hedge End, SO30 4BG, you will need to pay all P&P costs, Hoof & Hound Pet Supplies will then offer an exchange product or a re-fund for the item excluding any P&P costs. If you receive an item in error and this was a mistake made by Hoof & Hound Pet Supplies please return the item to us unopened within 7 days of receipt and we will then exchange the item and pay all P&P costs. Proof of return post must be obtained. Secure online payments Hoof & Hound Pet Supplies use a secure payment processor to process all online payments, this is a secure service and you can be confident that your personal details are not seen by others. Hoof & Hound never share your information with third parties or other companies. Hoof & Hound Pet Supplies have no access to your credit card details and the only information we see is your name and address these details are only ever used for posting your product to you. |