We offer a secure service and all parcels require a signature if you are not home your parcel can be left with a neighbour
Please check your parcel before signing for it, if there is any damage please refuse the parcel or make a note of the damage when you sign for the item.
Please contact as within 24hrs and report the damage to us at firstname.lastname@example.org
If you are expecting more then one parcel please make sure that all the items are present before you sign as we will not be held responsible if you have signed for items and then report them missing.
You will be able to see how many parcels are arriving by the bar code label attached to the parcel, if you are not sure please ask the delivery driver.
Hoof and Hound Pet Supplies will not be held responsible for any goods signed for but not received or any damage that is reported at a later date.
Our Shipping Service Is Free For most Items When You Spend Over £29.00
Cat litter is exclued from free shipping
Please Read The Following Terms
Small items will be sent via Royal Mail 48
Large items will be sent via our standard shipping service 3 to 5 working days
All items will be dispatched next working day but this could be delayed to two / three working days in busy periods
Express shipping £7.95 is dispatched using our 24hr service
Orders placed before 12:00 noon are dispatched same working day Monday to Thursday
Orders placed after 12:00 noon are dispatched next working day Monday to Friday
Saturday delivery £12.95
Parcel are posted Monday to Friday Only this excludes bank holidays.
including EU, you will be contacted before your parcel is shipped to confirm shipping costs. All international parcels must be signed for.
We reserve the right to change our courier service without prior notice this is not a binding contract between Hoof and Hound Pet Supplies Ltd and our customers.
Cancellation & Returns:
Once you receive your item/s you may examine the product/s received. If you then decide that you do not require the item/s you have ordered you have 14 days in which to notify us of your intent to return the item/s to us.
You must advise us in writing if you wish to cancel your order, you can do this by sending an email to: email@example.com
The goods must then be returned to us in the original unused condition with any tamper proof lids intact, items will be returned at your own expense and should arrive to us within 30 days of notification of your intent to return the item..
If you would like to return an item but would like us to arrange the collection of this item there is a £12.95 + vat collection fee
We are an internet based business and only accept callers by appointment. If you wish to collect an item please phone us first.
For information or queries about your delivery please call us on 0845 3377009 (local rate):
Phone lines open:
Monday to Friday 10.00 to 16.00
If you phone outside of our working hours please leave us a message and we will call you back on our return.