Delivery and Shipping

We offer a FREE delivery service to our local customers within a 6 mile radius of SO31 7BY when you spend over £20.00 



Items under 2 kg are shipped via MyHermes

Items weighing over 2 kg are shipped via Yodel

Northern Ireland,  Scottish Highlands, Scottish Islands

ROI £18.95 per 25kg shipment

Channel Islands £21.99 per 25kg shipment

Cat litter will have the price of shipping included in the cost of the item

We offer a secure service and all parcels require a signature if you are not home your parcel can be left with a neighbour

Please check your parcel before signing for it, if there is any damage please make a note of this alongside your signature.

Please contact us within 24hrs and report the damage to: or phone us on: 01489 588400

If you are expecting more then one parcel please make sure that all the items are present before you sign if there are any shortages please let us know immediately.

You will be able to see how many parcels are arriving by the bar code label attached to the parcel, if you are not sure please ask the delivery driver.

Hoof and Hound Pet Supplies will not be held responsible for any goods signed for but not received or any damages that are reported at a later date.  

Please Read The Following Terms

Large items will be sent via our standard shipping service  3 to 5 working days £6.95 or FREE DELIVERY on selected items

All items will be dispatched next working day but this could be delayed to two / three working days in busy periods

Express shipping £12.95 is dispatched using our 24hr service

Orders placed before 12:00 noon are dispatched same working day Monday to Thursday

Orders placed after 12:00 noon are dispatched next working day Monday to Friday

Parcel are posted Monday to Friday Only this excludes bank holidays. 

International Parcels:

including EU, you will be contacted before your parcel is shipped to confirm shipping costs.  All international parcels must be signed for.

We reserve the right to change our courier service without prior notice this is not a binding contract between Hoof and Hound Pet Supplies Ltd and our customers.


We are an internet based business and only accept callers by appointment. If you wish to collect an item please phone us first.
For information or queries about your delivery please call us on 07704763716 (Temporary Number)

Phone lines open:

Monday to Friday     10.00 to 16.00
Saturday                   Closed
Sunday                      Closed

If you phone outside of our working hours please leave us a message and we will call you back on our return.